Privacy Policy

1. Introduction

TableMenu Ltd. ("TableMenu," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant management platform, websites, and mobile applications.

By using TableMenu, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile photo, dining preferences, dietary restrictions
• Payment Information: Mobile money number, payment card details (processed securely by our payment partners)
• Communication: Messages you send to restaurants or our support team

2.2 Restaurant Information

For restaurant partners, we additionally collect:

• Business name, address, and contact details
• Business registration and tax identification numbers
• Bank account information for payouts
• Menu items, pricing, and operating hours
• Staff information (names, roles, contact details)

2.3 Automatically Collected Information

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: With your permission, precise or approximate location to show nearby restaurants
• Log Data: IP address, access times, referring URLs

2.4 Information from Third Parties

We may receive information from:

• Social media platforms if you choose to link accounts or sign in through them
• Payment processors regarding transaction status
• Business partners and analytics providers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process reservations, orders, and payments
• Send transactional communications (confirmations, receipts, updates)
• Personalize your experience and recommend restaurants
• Enable communication between diners and restaurants
• Analyze usage patterns and improve our platform
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Send marketing communications (with your consent)
• Provide customer support

4. Information Sharing

We may share your information in the following circumstances:

4.1 With Restaurants

When you make a reservation or order, we share necessary information with the restaurant, including your name, phone number, party size, and any special requests or dietary requirements.

4.2 With Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing (Paystack), cloud hosting, analytics, email delivery, and customer support.

4.3 For Legal Reasons

We may disclose information if required by law, regulation, legal process, or governmental request.

4.4 Business Transfers

In connection with any merger, sale of company assets, or acquisition, user information may be transferred as a business asset.

4.5 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account data: Retained while your account is active and for 3 years after deletion
• Transaction records: Retained for 7 years for tax and legal compliance
• Communication logs: Retained for 2 years
• Analytics data: Retained in anonymized form indefinitely

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request a copy of your personal data in a structured, commonly used format.

7.2 Correction

You can update your account information at any time through your account settings, or contact us to correct inaccurate data.

7.3 Deletion

You can request deletion of your account and personal data. Some information may be retained for legal compliance purposes.

7.4 Marketing Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or updating your notification preferences.

7.5 Location Data

You can disable location services through your device settings. Note that this may limit some features like finding nearby restaurants.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze how our service is used
• Personalize content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our service.

9. Children's Privacy

TableMenu is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure appropriate safeguards are in place for international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the Data Protection Commission of Ghana if you believe your data protection rights have been violated.